Privacy Policy

Last Updated: July 30, 2026

Welcome to Sora Luxury ("Sora", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit soraluxury.in, purchase our products, or interact with our services. 

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect 

We may collect the following types of information:

Personal Information

When you place an order, contact us, or subscribe to our communications, we may collect:

  • Full Name
  • Email Address
  • Mobile Number
  • Shipping & Billing Address
  • Payment Information (processed securely through payment gateways)
  • Order History
  • Any information you provide while contacting customer support

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date & Time of Visit
  • Referring Website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify transactions and prevent fraud
  • Provide customer support
  • Send order confirmations and shipping updates
  • Respond to your enquiries
  • Improve our website and customer experience
  • Personalise product recommendations
  • Send promotional emails, offers, or newsletters (only where permitted)
  • Comply with legal and regulatory obligations

3. Payment Security

We do not store your complete debit card, credit card, or banking information on our servers.

Payments are processed through trusted third-party payment service providers using secure encryption technologies. We encourage you to review the privacy policies of these payment providers before making a transaction.

4. Cookies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Improve website functionality
  • Analyse website traffic
  • Measure marketing performance
  • Deliver a better shopping experience

You can disable cookies through your browser settings. However, doing so may affect certain website features.

5. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary, including:

  • Delivery and logistics partners
  • Payment gateway providers
  • IT and website service providers
  • Marketing and analytics service providers
  • Government authorities where required by law

These third parties are authorised to use your information only for the services they provide to us.

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you updates regarding:

  • New product launches
  • Exclusive offers

Seasonal collections

  • Promotional campaigns

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us.

7. Data Security

We implement appropriate technical and organisational security measures to safeguard your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure
  • Destruction

While we strive to protect your information, no method of transmission over the internet is completely secure.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Provide customer support
  • Meet legal, tax, and accounting requirements
  • Resolve disputes
  • Enforce our agreements

Once no longer required, your information is securely deleted or anonymised.

9. Your Rights

Depending on applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Withdraw consent where applicable
  • Object to certain processing activities
  • Request information about how your data is used

To exercise these rights, please contact us using the details below.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of these external websites.

 We encourage you to review their privacy policies before sharing any personal information.

11. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will promptly delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Sora Luxury

Website: https://soraluxury.in

Email: contact\@soraluxury.in