Refund & Return Policy

Last Updated: July 30, 2026

At Sora Luxury, we strive to provide our customers with premium-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.

By placing an order on https://soraluxury.in, you agree to the terms outlined in this policy.

1. Damaged, Defective or Incorrect Products

If you receive a product that is damaged during transit, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us process your request quickly, please provide:

  • Your Order Number
  • Photos or videos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement or issue a refund, where applicable.

2. Return & Exchange Eligibility

For all other eligible return or exchange requests, you must contact us within 7 days of receiving your order.

To qualify for a return or exchange, the product must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all tags, accessories, and manuals (if applicable).
  • Not show any signs of wear, misuse, or damage caused after delivery.

Once your request is approved, we will provide instructions for the return process.

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or damaged after delivery.
  • Products without original packaging or accessories.
  • Items purchased during clearance or special sale offers (unless damaged or defective).
  • Gift cards or promotional items, if applicable.

4. Refund Process

Once your returned product is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to the original payment method within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

5. Exchange Policy

We offer replacements or exchanges for eligible products that meet the conditions outlined in this policy. Exchanges are subject to product availability.

6. Return Shipping

If the return is due to our error (wrong, damaged, or defective product), we will bear the return shipping cost.

For other approved returns or exchanges, the customer may be responsible for the return shipping charges unless otherwise stated.

7. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. Customers may instead request a return if the product qualifies under this policy.

8. Refund Exceptions

Refunds may not be issued if:

  • Incorrect shipping information was provided by the customer.
  • Delivery failed due to the customer's unavailability.
  • The product has been used, altered, or damaged after delivery.
  • The return request is made after the applicable return period.

9. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact us:

Sora Luxury

Website: https://soraluxury.in

Email: contact@soraluxury.in